Experience
Data Analyst II
Compass
March 2023 - Present
- Serve as a subject matter expert for agent financial data and agent contract data
- Lead data quality analysis and cleanup efforts required to launch Compass products across 37 nationwide markets
- Identify risks and opportunities proactively to our team and our stakeholders with plans for mitigation before they become roadblocks
- Test and implement process improvements recommended by me and my team
- Draft and maintain playbooks/documentation representing our team’s work to the wider organization
Data Support Specialist
Compass
February 2021 - March 2023
- Assisted in decreasing invalid deal errors from 27,045 in May 2021 to 5,369 by the end of Dec 2021 across all Compass markets
- Investigated and reconciled 6,800 contract discrepancies in preparation for a data migration
- Enabled product partners to shift focus from being the first line of support to reducing cost-to-serve, an important component to the success of rolling out the new commissions platform as well as other products
- Provided on-call support to the Engineering team in order to address escalations by internal stakeholders that require data-specific triaging
- Solved ~800 Zendesk tickets and emails of customer-related escalations requiring thorough analysis and clear, professional communication
- Oversaw and resolved ongoing deal data and agent contract data discrepancies flagged via our team’s Tableau reports and Zendesk ticket intake
- Advised Finance, Accounting, and Revenue Strategy & Operations teams with correct deal processing and vendor payment workflows
- Interviewed and mentored 12 new members of the Data Operations team, helping grow and scale our team to support data-driven products and platforms
Frontend Web Developer
Apple
September 2020 - February 2021
Career Experience
- Implemented responsive app/web designs using HTML5, CSS and JavaScript
- Developed interactive learning prototypes such as software simulations, branching scenarios and short learning games
- Created reusable interactive learning templates such as drag & drop, matching, etc.
- Partnered with designers to identify learning scenarios that would benefit from custom interactivity
Software Engineering Project Manager
Apple
June 2019 - November 2019
Career Experience
- Handled and distributed prototype hardware to all Software Engineering teams
- Performed repairs on development hardware
- Assisted with managing and maintaining Apple Wireless lines and operations for all of Software Engineering
- Worked cross-functionally to ensure prototype device allocations and distribution procedures are accurately achieved
Technical Specialist
Apple
November 2016 - February 2021
- Assess customers’ technical support needs and provide them with solutions
- Refer customers to other team members who may be of more assistance, in accordance to their needs
Web Content Specialist
Fordham University
May 2017 - June 2018
- Expedite transition of the new Fordham University portal using a content management system
- Debug portal for broken links and downloads as well as perform assurance tests
- Regulate the Fordham University website to provide users with a seamless experience
- Collaborate with a team of Digital Content Specialists and Information Architects in pushing new content to publish on the website
Wireless Sensor Data Mining (WISDM) Laboratory Research Assistant
Fordham University
March 2017 - September 2017
- Conducted research on utilizing artificial intelligence to detect terrorism online
Web Development Intern
The AAT Project
June 2015 - May 2017
- Maintained The AAT Project website
- Developed MaaterMakers website along with other members of the IT team
- Aided the production team with photography, filming, and brainstorming content
- Supported the social media team by managing The AAT Project Tumblr account and responding to emails
Web Development Intern
XRC Labs
May 2016 - August 2016
- Maintained the XRC Labs website
- Provided overall technical support to team and cohort companies
- Assisted team and cohort companies with research, marketing and basic design needs
- Photographed workshops and events
Honors
Fordham University Emerging Leaders (FUEL)
Fordham University - Lincoln Center
A semester-long program for chosen students who have been recognized by professors and fellow students for outstanding leadership potential. The program helps students discover skills they may not have been aware of, cultivate strengths they already have, and grow in personal leadership through and for others.
organizations
Vice President Student Advisory Council Member
Fordham University - Lincoln Center
The purpose of the Council is to create a comfortable atmosphere in which students can voice their views and concerns and also provide feedback to the office of the Senior Vice President for Student Affairs regarding major changes and improvements that are taking place within the Division of Student Affairs.
Student Organization Executive Board Member
Fordham University
- Assumed executive board member roles in the Asian Pacific American Coalition (APAC), and the Computer Science Society (CSS)
- Asian Pacific American Coalition (President, Spring 2016 - Spring 2017)
- Computer Science Society (Treasurer, Spring 2016 - Spring 2017)
- Asian Pacific American Coalition (Vice President, Spring 2015 - Spring 2016)
- Asian Pacific American Coalition (Freshman Representative, Fall 2014 - Spring 2015)
Youth Group Co-Coordinator
Saint Aloysius Parish
- Planned and managed events including fundraisers and retreats for up to 50 youth attendees
- Gave aid to other ministries with their respective events
- Assigned tasks to 20 youth volunteers and oversee that these tasks are executed efficiently
- Encouraged youth to become effective community leaders
volunteer
FIRST Robotics Competition
Techweek
PHOTOGRAPHY
Some photos I've taken throughout the years. Check out my Behance for more!
Social Media
GitHub
LinkedIn
Behance
Instagram
